Privacy Policy

Refund Policy

Due to the nature of digital products, all sales are final and refunds are not generally provided once access has been granted or the product has been downloaded. However, exceptions may be made under the following circumstances:

  • The product was purchased but not accessed or downloaded

  • There was a technical issue preventing use, and we are unable to resolve it

  • The product description was misleading or significantly different from what was delivered

How to Request a Refund
Please contact our support team at bt@phaahleng.com within 5 days of purchase. Include:

  • Proof of purchase (transaction ID or receipt)

  • Description of the issue

  • Any relevant screenshots or error messages

Once we receive and review your request, we will notify you of approval or rejection. If approved, refunds will be processed within 15 business days to the original payment method or supplied banking details.

Non-Refundable Cases

  • You changed your mind after purchasing

  • The product was used, accessed, or downloaded successfully

  • Your device does not meet the product’s technical requirements

  • You do not meet the product requirements

Important Notice


All plans are non-refundable. Before purchase, ensure your selected plan suits your property’s:

  • Site dimensions

  • Orientation

  • Building line setback

  • Coverage allowance

  • Height restrictions

Architectural Plans Disclaimer


All pre-drawn architectural plans sold here are provided “as-is” for general layout purposes only. They do not include SANS 10400 XA compliance documentation (energy calculations, fenestration schedules, rational design reports) required by local municipalities. Purchasers are responsible for sourcing and submitting any additional compliance documents at their own cost.

Preliminary Building Quote

When purchasing a floor plan, we provide a preliminary building quote based on plan design and estimated material & labour rates. This quote is for budgeting purposes only. Final costs may vary due to material price fluctuations, site conditions, labour availability, and location. It is not a binding offer or fixed contract.

 

Privacy Policy

Information We Collect

  1. Personal Information (name, email, phone, postal address) you voluntarily provide

  2. Non-Personal Information (browser type, OS, IP address, pages visited) collected automatically via cookies and tracking technologies

Use of Information

  • Provide requested services and information

  • Send newsletters and promotional materials (with consent)

  • Improve our website and user experience

  • Analyze user interaction

  • Comply with legal and regulatory requirements

Sharing of Information

We do not share your personal data without consent, except:

  • With service providers (hosting, email marketing) on a need-to-know basis

  • To comply with legal or regulatory requirements

  • In the event of a business transfer (merger, acquisition)

Data Security

We take reasonable measures to protect your data but cannot guarantee absolute security.

Your Rights

You may access, update, or delete your personal information and opt out of marketing communications. Contact us below to exercise these rights.

Cookies

We use cookies to store preferences and track activity. You can disable cookies in your browser, but this may limit website functionality.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page—please review it regularly.

Contact Us

If you have questions, email us at bt@phaahleng.com or call +27 67 157 3867.